CASE STUDY | AVIATION
Leadership Coaching Results
Evaluating executive coaching sessions at easyJet
Europe’s leading airline, easyJet, asked Performance Consultants to help develop senior leaders within easyJet’s Talent Development Programme through executive coaching, and demonstrate a direct impact on performance. In this case study we focus on one senior leader, the programme developed to support his individual development and the results delivered.
“Performance Consultants ‘get to the heart of the leader’ they are working with. They raise their self-awareness to make a sustainable positive difference in their lives. The evaluation approach enables leaders to measure the impact of the coaching so they are able to demonstrate the commercial impact of their development. I regard Performance Consultants as leading industry experts in the field of evaluating the impacts of coaching.”
Matthew Chipper, Organizational Development Manager, easyJet
easyJet is Europe’s leading airline, operating on over 600 routes across more than 30 countries. Their purpose is to seamlessly connect Europe with the warmest welcome in the sky. Their values are safety, simplicity, one team (together we’ll always find a way), integrity, passion and pioneering. They focus on developing strong positions in Europe’s leading airports.
An integral part of the people development strategy for easyJet was to ensure that people who demonstrated both performance and potential were clearly identified and nurtured. This was achieved through a formal succession planning process supported by individual leadership coaching.
They were looking to:
- Develop senior leaders within their Talent Development Programme
- Demonstrate a direct impact on performance
easyJet needed tailored leadership development programmes designed in consultation with each individual and their respective line manager. As a low-cost airline who uses data to make smart decisions, it was essential to measure the return on investment of coaching.
“At easyJet, we nurture talent, embrace diversity and always focus on developing others and their leadership craft.”
Performance Consultants designed and delivered 7 leadership coaching sessions that ran over a 6-month period.
One-on-one coaching enabled the senior leader to articulate short-, medium- and long-term objectives and set clear benchmarks for performance. The individual identified a number of areas for development, with special focus given to “communication” and “inspiring and motivating others”. Through targeted leadership coaching in these areas, and Performance Consultants’ unique evaluation approach, extraordinary and quantifiable results were demonstrated by this leader and his team.
“Developing people on the job creates a learning culture at the same time as increasing enjoyment and retention.”
Sir John Whitmore, co-founder, Performance Consultants
The senior leader who participated in executive coaching achieved beyond expectations on all agreed benchmarks. His team’s greatest achievement over this period was the generation of £6.8 million new revenue for easyJet.
Using Performance Consultants’ unique Coaching for Performance ROI tool, easyJet was able to determine that 100% of this revenue was attributed directly to changes in his leadership of the team. The organization was able to make a clear link between the behavioural changes adopted by this leader and the measured increase in his team’s revenue.
Reflections with Sir John Whitmore