Safety Culture | Case Study

Coaching Skills Enhance Safety Culture at Linde Engineering

Linde-logoThe Client: Linde Engineering is a leading technology partner for plant engineering and construction worldwide. Linde Engineering is a division of The Linde Group, the largest gases and engineering company in the world with approximately 65,500 employees (as of 2015) working in more than 100 countries worldwide.

The Goal: Help managers and leaders develop the skills needed to engage and empower all of their teams directly in safety performance, and play an integral part in building a safety culture to make Linde the “safest place to work in the world”.

The Challenge: To create such an innovative and exciting learning journey, including online interactive modules, that participants are inspired to champion the programme and build a safety culture across the organization. Read More

Lean Six Sigma | Case Study

Integrating Coaching with Lean Six Sigma Processes at Medtronic

Medtronic-logoThe Client: Medtronic, Inc. is the world’s premier medical technologies, services and solutions company. Medtronic employs approximately 84,000 people globally and has an annual turnover of approximately USD 28 billion.

The Goal: To assist in the implementation of Lean Six Sigma in Medtronic’s manufacturing plants.

The Challenge: To do more with less and put empathy, heart and purpose right at the centre of Lean.

By applying both Lean and Six Sigma methodologies to a process, Medtronic knows it is running the most optimized and efficient process possible. In 2012, Medtronic asked Performance Consultants to create a programme that would integrate a coaching approach with Lean Six Sigma processes. Read More

Performance Feedback | Case Study

Improving Employee Engagement at MasterCard

MasterCard-logoThe Client: MasterCard is a multinational financial services corporation employing approximately 6,700 people. The company has an annual turnover of approximately USD 7 billion.

The Goal: To take coaching in MasterCard to the next level, create a performance feedback culture and deliver an improvement in performance and employee engagement.

The Challenge: In order to support the new business remit of “competing to win”, managers and leaders needed fully to incorporate coaching skills and behaviours into their management style.

Performance feedback is critical to improving performance and employee engagement. In 2011, MasterCard approached Performance Consultants to partner with them to launch a new coaching initiative, Coaching for Impact. Read More

Talent Management | Case Study

A Coaching Leadership Style for Rapid Success

Nandos-logoThe Client: Nando’s is an international restaurant chain founded in Johannesburg, South Africa, in 1987. It operates about 1,000 outlets in 30 countries.

The Goal: Design a talent management programme based on a coaching leadership style to improve delegation skills, grow responsibility and increase the proportion of managers promoted from within the Nando’s business.

The Challenge: Support rapid expansion without losing unique company culture.

By the end of 2001, Nando’s had 40 outlets and planned to open 20 restaurants every year until 2005. With strong family values, they didn’t want to become a large, faceless chain of restaurants. Read More

Team Building | Case Study

Challenges of a European Institution’s Management Committee

EPO-logoThe Client: The European Patent Office (EPO) is the executive arm of an intergovernmental organization that has 38 member states. With over 6,000 staff, its mission is to support innovation, competitiveness and economic growth across Europe through high-quality and efficient services.

The Goal: Generate a team spirit and mutually supportive leadership style to ensure individual contribution and long-term effectiveness in the EPO’s top team, the Management Advisory Committee.

The Challenge: Alison Brimelow became President of the EPO on 1 July 2007. She and her top team had to hit the ground running. Read More

Coaching Culture | Case Study

A Global Performance Coaching Culture at International Personal Finance

IPF-logoThe Client: International Personal Finance plc (IPF) is a leading international home credit business listed on the London Stock Exchange. A FTSE 250 business and ranked highly by FTSE4Good ESG (Environmental, Social and Governance) ratings, it is amongst the highest scoring financial services companies in the world for its responsible approach to business.

The Goal: Create a global performance coaching culture.

The Challenge: Embed it across Anglo-Saxon, Eastern European and Latin American independent operating businesses. Read More

Performance Management Coaching | Case Study

Train the Trainer to Embed a Coaching Culture at IKEA

IKEA-logoThe Client: As the world’s largest furniture retailer, IKEA is a multinational company developing solutions that influence the lives and future of millions.

The Goal: To drive business performance by expanding the portfolio of management and leadership skills.

The Challenge: To complement the IKEA values and culture which reflect the entrepreneurial spirit of its founder Ingvar Kamprad and are essential to its global success. Read More

Leadership Coaching | Case Study

Evaluating Extraordinary Coaching Results at easyJet

easyJetThe Client: easyJet is Europe’s leading airline, operating on over 600 routes across more than 30 countries.

The Goal: Develop senior leaders within easyJet’s Talent Development Programme, and demonstrate a direct impact on performance.

The Challenge: An integral part of the people development strategy for easyJet was to ensure that people who demonstrated both performance and potential were clearly identified and nurtured. This was achieved through a formal succession planning process supported by tailored development programmes designed in consultation with each individual and their respective line manager, with the specific requirement of demonstrating a direct impact on performance. Read More