Qualifications & Expertise

Tiffany holds an MBA from SDA Bocconi in Milan and has trained as a coach (CPCC) and in the use of a wide range of culture and behaviour assessment tools that can be applied to entire organisations, teams and their leaders, and individuals.

Tiffany works with our clients to identify their OD requirements, drawing from Performance Consultants' 20 year history in OD. She oversees projects to ensure that they most closely meet client needs. Tiffany has developed Coaching for Performance ROI, an evaluation method that estimates the return on investment of our projects. Where required, she works with our clients to develop bespoke evaluation methods that link into client's KPIs and their strategy.

Coaching for Performance ROI

In business it is often said "If you can't measure something, you can't manage it". Using her investment banking background and experience on the derivatives trading floor, Tiffany developed Coaching for Performance ROI to help our clients estimate ROIs for a wide range of interventions that affect behaviour change or mindset shift, from an individual coaching engagement to an organisational-wide culture change process.



Tiffany with Sir John Whitmore & Katherine Tulpa (Chair, Association of Coaching) at John's key note address on The Future of Coaching at the Association of Coaching in London.

Investment Banking Background

In 1995 Tiffany joined the derivatives house of Credit Suisse First Boston, Credit Suisse Financial Products "CSFP". CSFP was the market leader in the highly specialised field of derivatives and enjoyed an unrivalled reputation. In this excellent professional environment, Tiffany received unparalleled training in the areas of business risk and reputation, derivative modelling and finance. In 2000 CSFP was incorporated into Credit Suisse First Boston and is now the Derivatives Unit of Credit Suisse First Boston.

At CSFP in London, Tiffany was responsible for assessing business, reputational and regulatory risk for trades in all jurisdictions excluding the Americas. In 1997, Tiffany headed the Compliance Department in New York where she lead the team that co-ordinated the visit from the Federal Reserve which declared CSFP a "state of the art institution".

In 1998 Tiffany moved into front office, becoming one of a handful of women on a trading floor of 200. Here she priced over the counter fixed income derivatives (combinations and variations of swaps and options) using Black and Scholes modelling. She was responsible for derivative sales to Financial Institutions in London, Italy and Portugal.

In 2000, when CSFP became the Derivatives Unit of Credit Suisse First Boston, Tiffany sat on culture, systems and process integration bodies.

It was from this experience of merging cultures, and of having been part of a high performance culture, that was CSFP that Tiffany developed her interest in culture and how the dynamics of it drive performance. She left CSFP in 2000 to pursue this interest and did an MBA at SDA Bocconi, Milan. Here she researched current ideas and thinking on culture as a driver of performance.


Education & Training

Master in Business Administration (MBA)
SDA Bocconi, Milan, Italy 2000 - 2001
Focus: Corporate culture as a driver of productivity and performance.

BA (Honours) Classics 2:1
Bristol University, United Kingdom 1992-1995

Richard Barrett and Associates, Northern Carolina
Comprehensive training in what it takes to create effective change in an organization. Certified CTT Consultant licensed to use assessment tools and models.

Coaches Training Institute, California Trained as a Co-Active Coach.
A facilitative technique that helps groups and individuals free themselves from internal obstacles or difficulties so that they may more effectively pursue the achievement of desired outcomes for the organisation.